Refund policy

Return & Exchange Policy At ODILE, we want you to be completely satisfied with your purchase. Please review the following terms for returns and exchanges:

Inspection Upon Delivery • Upon receiving your order, you may open the package and inspect the garment for size, fit, and quality before the courier collects payment. • If you notice any issues, please inform the courier immediately and contact our customer care team.

Eligibility for Return or Exchange • Returns or exchanges are only accepted within 48 hours of receiving your order. • Items must be unused, unworn, unwashed, and in their original packaging with tags attached. • Items purchased during sale events or with discounts are non-refundable and not eligible for exchange.

Non-Returnable Items For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged: • Accessories • Intimates or lingerie

Exchange Process & Fees • Delivery fees for exchanges are the responsibility of the customer. • Exchanges are subject to product availability.

Damaged or Incorrect Items If you receive an incorrect or defective item, please contact our customer care team immediately with your order number and product photos. We will arrange for a replacement or refund at no additional cost.